投诉信“金纲”
高考英语作文之“任务写作”
● (1)吸引阅卷人开头句
● ①I'm writing to make a complaint about your service standard.
● 我写信是为了投诉你们的服务标准。
● ②I'm ... a customer who bought ... from your website several days ago. I am writing to
you to complain about ...
● 我是……一位顾客，几天前我从你们的网站上购买了……我写信向你投诉……
● ③I am writing to express my dissatisfaction with/at your unfriendly attitude to
customers.
● 我写信表达我对于你们对顾客不友好态度的不满。
● (1)吸引读者的开头句
● ①While I was on holiday in your country about a week ago, I bought a white iPad in your shop
for 268 dollars. Unfortunately, there seemed to be something wrong with it.
● 一周前我在你们国家度假时，我在你们店里花了268美元买了一台白色的iPad。不幸的是，它似乎
有些问题。
● ②I am writing to protest the problem of too much homework in our school.
● 我写信来抗议我们学校作业太多的问题。
● ③I'm writing to make a complaint about your service standard.
● 我写信投诉你们的服务水平。
● (2)吸引阅卷人篇中句
● ④To improve the situation, it is advisable for you to take the following
measures.
● 为了改进这种情况，建议你采取以下措施。
● ⑤I do hope that someone will take effective measures to deal with this matter.
● 我真的希望有人会/将采取有效措施解决这个问题。
● ⑥I sincerely hope you can better your service and that mistake won't arise
again in the future.
● 我真诚希望你能改进你们的服务并且此类错误将来不会再出现。
● (2)吸引读者的文中句
● ①We had the case investigated immediately, and the result shows the damage was due to
improper packing, for which the suppliers are definitely responsible.
● 我们立即对该事件进行了调查，结果证实损失起因于不恰当的包装，供应商应全权负责。
● ②To improve the situation, it is advisable for you to take the following measures.
● 为了改善这种状况，你最好采取以下措施。
● (3)吸引阅卷人结尾句
● ⑦I would appreciate it if you could give due attention to this matter.
● 如果你足够重视此事，我将不胜感激。
● ⑧I am really annoyed about it. I trust/have great faith that you will take my
complaints seriously.
● 我对这件事真的很恼火。我相信你会认真对待我的投诉。
● (3)吸引读者的结尾句
● ①I think it's not my fault, so I'm writing to you in order to find a way out. I insist that you
change it for another one or give me a refund. I would appreciate it if my demand was satisfied.
● 我认为这不是我的错，所以我写信给你是为了找到一个解决办法。我坚持要你换一个，否则退钱
给我。如果我的要求得到满足，我会很感激的。
● ②I do hope you can better your service and that mistake won't arise again in the future.
● 我希望你能改善你的服务，这样的错误将来不会再发生了。
●假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据
以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
●1.空调不能正常运行；
●2.浴室不干净；
●3.晚上周围噪声很大，且不给更换房间；
●4.服务员态度随意，漠不关心。
●注意：1.词数100左右；
●2.短文须包括所给要点，但不必逐句翻译；
●3.可以适当增加细节，以使行文连贯；
●4.文章的开头和结尾已给出，不计入总词数。
● Dear Sir or Madam，
● I am writing to complain about your hotel service. My parents and I had a terrible
stay in Room 512.
●
●
●
●
● Looking forward to hearing from you.
● Yours faithfully，
● Li Hua
● [精彩范文]
● Dear Sir or Madam，
● I am writing to complain about your hotel service.My parents and I had
● a terrible stay in Room 512.
● Firstly, the air conditioner wouldn't work. When I asked the staff for help, no one came.
Secondly, I found the bathroom rather dirty. What was worse, the noise outside was so loud
that we were unable to sleep at night. I asked to change rooms, but was refused for the reason
that the hotel was full. It was surprising that the hotel staff treated us in a very casual and
indifferent manner.
● For the above reasons, I have to say that the service in your hotel is completely unacceptable
at so many levels. Therefore, I hope you can apologize and refund my money.
● Looking forward to hearing from you.
● Yours faithfully，
● Li Hua
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