高考英语作文应用文指导---第11讲 投诉信

高考英语作文应用文指导---第 11 讲 投诉信 1．投诉信的基本结构 投诉信通常是写给厂家、商店、消费者协会、报界或上级主管部门等，揭发低劣的产品 质量、糟糕的服务态度，抱怨不应出现的情况或问题等，并请求解决这些问题的信件。写投 诉信要实事求是地把问题讲清楚，态度要冷静客观，要有礼貌，不能恶语伤人。投诉信一般 包括三个部分，具体内容如下。 首段：自我介绍，表明投诉的原因。 主体段：说明投诉的问题以及具体解决方案。 结尾段：希望重视，期待回复。 2．常用表达 开头常用语： (1)I am writing to complain about…我写信是为了投诉…… (2)I am writing to express my dissatisfaction/disappointment…我写信是为了表示我对…… 的不满/失望。 (3)I am writing to inform you that I find…unsatisfactory.我写信是为了告诉您，我发现…… 令人非常不满意。 描述问题和提出解决的要求/建议/想法常用语： (1)…didn't/can't work/function properly.……无法正常工作/运行。 (2)There is something wrong with the………有一些问题。 (3)I have been pleased with your services for years, but now I feel very disappointed.多年来 我一直很满意你们的服务，但现在我非常失望。 (4)I suggest that you look into this matter immediately and deal with it quickly and properly. 我建议你立即调查这件事并迅速正确地处理好。 (5)I would like to draw your attention to the problem.我想让您对这个问题引起注意。 (6)I would appreciate it if my problems could be well solved in time. 如果我的问题能及时 解决，我将感激不尽。 (7)Being one of your usual customers, I sincerely hope that you could give me a full refund. Besides, if possible, three new books sent to me would be highly appreciated. 作为你们的常 客，我衷心希望您能全额退款。并且，如果可能的话，我将非常感激能重新寄 3 本新书给我。 结尾常用语： (1)I trust you will take my complaints seriously.我相信您会认真对待我的投诉。 (2)I hope you will give due attention to this matter. 我希望您能对此事给予适当的重视。 (3)I could not be more satisfied if you can kindly…如果您能……我将非常满意。 3．通用模板 Dear ________， ①I am ________ (自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (投诉的问题). ③The reason for my dissatisfaction is ________ (总体 介绍). ④In the first place, ________ (抱怨的第一个方面). ⑤In addition, ________ (抱怨的第二 个方面). ⑥Under these circumstances, I find it ________ (感觉) ________ (抱怨的对方给你带 来的后果). ⑦I appreciate it very much if you could ________ (提出建议和要求), and I would like to have this matter settled by ________ (设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， Li Hua 假定你是李华，两周前你从国外某网站上购买的一套书虫系列读物(Bookworm Series)， 昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下： 1．介绍购物情况；2.反映存在的问题；3.提出解决方案。 注意： 1．词数 100 左右； 2．可以适当增加细节，以使行文连贯。 【参考范文】 Dear Sir or Madam， I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn't receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Sincerely， Li Hua 假定你是李华，你在国外某网站买了一条围巾，因有质量问题，要求该公司更换或退款。 请用英文写一封电子邮件，要点包括： 1．问题：围巾中间有个洞； 2．要求：公司应尽快予以更换或退款。 注意： 1．词数 100 左右； 2．可以适当增加细节，以使行文连贯。 ________________________________________________________________________ ________________________________________________________________________ One possible version： Dear Sir or Madam， I am writing to express my dissatisfaction about the scarf I bought from your website last week. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency. I have dialed your service number for several times but it was always busy. Now this problem keeps worrying me. I hope to change it for a new one or I declare a refund. I'll appreciate it if my demand is met. By the way, how shall I send this scarf back to you? I am looking forward to your reply. Sincerely yours， Li Hua