2015-2016学年永年二中高二第二次月考考试
英语试题
注意：本试卷分为卷I（选择题）和卷II（非选择题）两部分，满分150分，考试时间120分钟。
第I卷
第一部分 听力（共两节，共20小题，每小题1.5分，满分30分）
做题时，先将答案标在试卷上。录音内容结束后，你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节 （共5小题；每小题1.5分，满分7.5分）
听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. What is the probable relationship between the two speakers ？
A. Teacher and student. B. Doctor and patient. C. Manager and office worker.
2. What is the woman complaining about?
A. Having to wait B. Her check C. The computer
3. What does the woman mean?
A. The woman knows where Martha has gone.
B. Martha will go to the concert by herself.
C. It is quite possible for the man to find Martha.
4. What is the man’s ticket for?
A. A play B. A concert C. A lecture
5. What does the man mean?
A. He agrees with the woman. B. He disagrees with the woman.
C. He is looking in the woman’s eye.
第二节( 共15 小题; 每小题1.5 分, 共22.5 分)
听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题将给出5秒钟的作答时间。每段对话或独白读两遍。
听第六段材料，回答第6 －7题。
6. What does the woman do part-time?
A. A cleaner B. A guide C. A teacher
7. What is the most important reason why the woman likes the job?
A. She can get a high pay. B. She can have more spare time.
C. She can get a full working experience.
听第七段材料，回答第 8----9题。
8. What do we learn about the two speakers?
A. The man likes to sit in his chair. B. The woman doesn’t like to travel.
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C. They went on a trip last year.
9. How long does the voyage the speakers talked about in the advertisement take?
A. 10 days B. 21 days C. 25 days
听第八段材料，回答第 10----12 题。
10. Why does the man come to the woman?
A. Because he wants the woman to help with the computer design.
B. Because he wants the woman to advertise his products.
C. Because he wants the woman to sell his products.
11. What makes the computer different from other ones?
A. A voice-activation system and study software.
B. A children game system and a voice-activation system.
C. A voice-activation system and special hardware.
12. Which is TRUE about the new computer?
A. It can speak to users. B. It is cheaper than others.
C. Its hardware is better than others.
听第九段材料，回答第 13----16 题。
13. What is Frank’s brother’s hobby?
A. Collecting stamps B. Working in a garden C. Collecting coins
14. Where does Sue want to go some day?
A. Mexico B. China C. Canada
15. Why doesn’t Frank have a real hobby?
A. Because he is too busy. B. Because he doesn’t want to. C. Because he is lazy.
16. What does Frank do?
A. Marketing director B. Traveling salesman C. Office clerk
听第十段材料，回答第 17----20 题。
17. What is the speaker mainly talking about?
A. How money came into use.
B. Some of the things that served as money in the past.
C. How to decide the value of money.
18. Which of the following might have been used as money by early Japanese according to the passage?
A. Tea B. Salt C. Nuts
19. Who were the first people to use coins?
A. Europeans B. American Indians C. Chinese
20. What can we learn from the passage?
A. Things lowly valued by everyone may not serve as money.
B. Salt is seldom used as a kind of money.
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C. The most common money of all was a plant of some kind.
第二部分 阅读理解（共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
Knowing about yourself means not only that you find out what you are good at and what you like, it also means discovering what you are not good at and what you don’t like. Both help you to see your aim in life.
Although most students would be unhappy if they found that they had failed an advanced maths course, they have actually learned a great deal about themselves. They know that they should not become engineers or physical scientists, and that they should not be good at accounting work. So failing can help a student to lead a much happier life if he or she draws the right conclusion from the failing. They may then decide on their aim and choose the kind of work they would like to do.
It is impossible to decide whether or not you like something until you have tried it. If you decide you would like to play the violin，you need to take more than one lesson before you can know whether you have any interest or ability.
It is not enough to want to be a great violinist. You also have to like the hard and long training before you become one. If you would enjoy being a great violinist but hate the work, forget it.
It’s a good plan to try as many ideas as possible when you are still young, and then you will come to a wise decision.
21. If you say you really know yourself， ______.
A. you know what you are good at
B. you have got the whole picture of yourself
C. you keep in mind your aim in life
D. you have less you don’t like than what you like
22. Failing can turn into something good ______.
A. if you have aim in life and get the job you wish to have
B. if you learn something from it C. if your decision is right
D. if you lead a happier life
23.The example of “playing the violin” in Paragraphs 3 and 4 implies that ______.
A. if you don’t like music, don’t practise the violin
B. it takes more than one lesson to learn to play the violin
C. you can decide only after you have tried.
D. you can become a great violinist only after hard and long training.
24.The following are suggested by the writer except ______.
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A. that people usually make hasty（仓促）decisions
B. that the more experiences, the better decision you will have
C. testing ideas, comparing and then making the decision
D. that you always have enough time before you come to a wise decision
B
Reading is a great way to improve your English. You'll learn new words, revise previously-taught structures and absorb thousands of useful expressions and phrases... without any effort. By reading, you are receiving valuable language input. And this is how you learn! Remember, language learning is a combination of input + practice. As you're reading, you're taking in language naturally, and you're seeing how it all fits together. This is crucial to your learning.
The great thing about reading is that learning takes place subconsciously. There are no exercises to do, no grammar rules to learn, no tasks to complete... it's all natural. The language flows in through your eyes, and gets recorded in your brain. What could be easier?
The key to effective reading is to read things that you want to read. There are millions of books, magazines and websites out there. You couldn't possibly read them all. So, the important thing is to find things that you like reading. Then, you'll be motivated to read. And then the reading won't be difficult. It'll be easy! And then you'll learn. It's simple.
Remember: read what you want to read. What you like reading. What motivates and inspires you. But where can you start? Well, you could read a book that you've already read in your own language. Simply find a translated version of a book that you have read and enjoyed. This will make processing the content in the target language much easier as you’ll already know what the book is about! You could also read the news. This is great as you can read the news in your own language first, then in English. You'll see that it won't be too difficult as you'll be familiar with the topics and stories. Magazines are also great. Find one that covers a topic you're interested in: business, clothing, guns, horses, houses, housekeeping, stocks and shares, sports, computers, electronics, designing, cooking... you name it, they'll have it. If not, look for information on the internet. There are also websites for every topic under the sun! Why not join a forum? They're a great source of English input as the language is often written in a simple, spoken style. Go to Google Groups, which has discussion groups based on common interests. Just type in the topic that interests you and join the chat.
Finally, how you read is also important. The best thing is to read without using a dictionary. Let the words flow over you. Just skip the parts you don't understand. If you make your reading feel too much like work, it'll stop being fun. Of course, you could make a note of any new words and phrases that you like or see repeated frequently, but try not to break your concentration too much. Also, set y
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ourself mini-objectives. For example, if you're reading a novel, read 20 pages a day. Very soon, you'll have been exposed to thousands of useful phrases and words. Have fun reading! You'll learn so much!
25. The underlined word “crucial” in the first paragraph is closest in meaning to ________.
A. easy B. important C. difficult D. suitable
26. The key to effective reading is _______.
A. to read millions of books B. not to learn grammar rules
C. to be motivated to read D. to read easy things
27.You can start to read by ____.
A. reading a book that you've already read in English
B. reading the news in English first
C. going to Google Groups to practice spoken English
D. reading magazines containing topics you are interested in
28. From the passage we can learn that ______.
A. when you read you needn’t look up every new word in the dictionary
B. the great thing about reading is that you can read without any effort
C. to read is as much fun as to work
D. you should make notes of every new word and phrase while reading
C
University Room Regulations
Approved and Prohibited Items
The following items are approved for use in residential (住宿的) rooms: electric blankets,
hair dryers, personal computers, radios, televisions and DVD players. Items that are not allowed in student rooms include: candles, ceiling fans, fireworks, waterbeds, sun lamps and wireless routers.
Please note that any prohibited items will be taken away by the Office of Residence Life.
Access to Residential Rooms
Students are provided with a combination (组合密码) for their room door locks upon check-in. Do not share your room door lock combination with anyone. The Office of Residence Life may change the door lock combination at any time at the expense of the resident if it is found that the student has shared the combination with others. The fee is $25 to change a room combination.
Cooking Policy
Students living in buildings that have kitchens are only permitted to cook in the kitchen. Students must clean up after cooking. This is not the responsibility of housekeeping staff. Kitchens that are not kept clean may be closed for use. With the exception of using a small microwave oven (微波炉) to heat food, students are not permitted to cook in their rooms.
Pet Policy
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No pets except fish are permitted in student rooms. Students who are found with pets, whether visiting or owned by the student, are subject to an initial fine of $100 and a continuing fine of $50 a day per pet. Students receive written notice when the fine goes into effect. If, one week from the date of written notice, the pet is not removed, the student is referred to the Student Court.
Quiet Hours
Residential buildings must maintain an atmosphere that supports the academic mission of the University. Minimum quiet hours in all campus residences are 11:00 pm to 8:00 am Sunday through Thursday. Quiet hours on Friday and Saturday nights are 1:00 am to 8:00 am. Students who violate quiet hours are subject to a fine of $25.
29. Which of the following items are allowed in student rooms?
A. Ceiling fans and waterbeds. B. Wireless routers and radios.
C. Hair dryers and candles. D. TVs and electric blankets.
30. What do we know about the cooking policy?
A. A microwave oven can be used.
B. Cooking in student rooms is permitted.
C. A housekeeper is to clean up the kitchen.
D. Students are to close kitchen doors after cooking.
31. When can students enjoy a party in residences?
A. 7:00 am, Sunday.B. 7:30 am, Thursday.C. 11:30 pm, Monday. D. 00:30 am, Saturday.
D
Parents should ban electronic media during mealtimes and after bedtime as part of a comprehensive“family media use plan”, according to new recommendations from the American Academy of Pediatrics. “Excessive media use is associated with obesity, poor school performance, aggression and lack of sleep”, said Marjorie Hogan, co-author of the new policy.
Families should have a no-device rule during meals and after bedtime, the guidelines say. Parents should also set family rules covering the use of the Internet, cellphones, including, perhaps, which sites can be visited, and who can be called. The policy also restated the existing recommendations: Kids should limit the amount of screen time for entertainment to less than two hours per day; children younger than 2 shouldn’t have any TV or Internet exposure. Also, televisions and Internet-accessible devices should be kept out of kids’ bedrooms.
Doctors say parents need to obey the family rules, too, to model healthy behavior. That, some say, may be the toughest part. “If you go to any restaurant, Family 3.0 is Mom and Dad on their devices and the kids on theirs”, says Donald, a pediatrician(小儿科医师) and an AAP spokesman. “Who is talking to each other?”
Children aged from 8 to 18 spent an average of 7 hours and 38 minutes a day consuming media for fun, including TV, music, video games and other content in 2009, according to a 2010 report from the Kaiser Family Foundation. The report was based on a survey of 2002 third through twelfth graders, 702 of whom completed a seven-day media use diary. That was up about an hour and 17 minutes a day from five years earlier. About two-thirds of 8 to 18-year-olds said they had no rules on the amount of time they spent watching TV, playing video games or using the computer, the Kaiser report
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found.
Use of mobile devices by young kids has soared. A new report from Common Sense Media, a child-advocacy group based in San Francisco, found that 17% of children 8 and younger use mobile devices daily, up from 8% in 2011.
32. Which statement is TRUE according to the first paragraph?
A. Parents are advised to ban electronic media after mealtimes.
B. A “Family media use plan” is being carried out throughout America.
C. Electronic media are evil in the eyes of parents and educators.
D. The overuse of electronic media has caused many severe problems.
33. Why should parents themselves obey the family rules?
A. It’s beneficial to their health.
B. It’s beneficial to their work.
C. It’s essential to parenting their kids.
D. It’s essential to develop good relationship with their kids.
34. What can be inferred according to the report from the Kaiser Family Foundation?
A. The majority of the surveyed kids can use electronic devices as they like in their homes.
B. The report was based on the statistics in 2002.
C. 702 of the surveyed kids completed a seven-day media use diary.
D. Kids are spending less and less time using media for fun.
35. What can be the best title of the passage?
A. Consuming media for fun is a nature of kids
B. No use, no worry
C. Measures should be taken to stop children’ s overuse of electronic media
D. Electronic devices threaten the relationship of many families
第二节（共5小题；每小题2分，满分10分）
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
The revision period is, arguably, the most difficult part of any exam process. The exam itself – usually between one and three hours. 36 However, the knowledge that it is the culmination of the entire process should provide some comfort. A well-structured revision plan can help you revise well. Below are my top tips for creating a well-structured and comprehensive revision plan, which will provide the best chance of success in the summer.
1. 37
It ought to go without saying that planning your revision timetable must be done before anything else, to ensure there is enough time for comprehensive coverage of all subjects. With most exams starting at the end of June, the revision plan should be in place by the end of March at least.
2. Continual assessment
38 In order to chart (跟踪记录) your development effectively, we recommend that our students attempt practice papers in each subject, marked
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according to the relevant mark scheme and curriculum.
3. Order your subjects strategically
39 Ordering your subjects in an effective manner can help to do this. For example, scheduling English revision to appear early in your revision plan may provide useful when revising essay-based subjects such as History, Religious Studies and Politics later on.
4. Each subject is different
Depending on your learning style, you may find one easier than the other. More unusual exam types, such as performance exams, require their own unique attention. 40
A. Besides, your time allocation (分配) may be dependent on your own aptitude in that subject.
B. Make a detailed timetable
C. Pressure and nerves can undoubtedly make it an uncomfortable experience.
D. Revision is a process of improvement.
E. Plan early
F. Starting with a subject that appears early on in the exam schedule is a wise decision.
G. The best revision plans have an element of strategy to their creation.
第三部分：英语知识运用
第一节：完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A. B. C和D）中，选出可以填入的空白处的最佳选项，并在答题卡上将该选项涂黑。
Nowadays many people enjoy 41 activities—walking, cycling or mountaineering.
People often 42 the act of climbing high and difficult mountains to be astonishing. Why are men and women 43 to suffer cold and hardship, and to 44 on high mountains? This astonishment may be caused by the difference between mountaineering and other forms of activities to which men 45 their leisure time.
There are no man-made rules, as there are for 46 sports as golf and football. There are, of course, principles of different kinds. It would be dangerous if you 47 them. But it is this freedom from man-made rules 48 makes mountaineering attractive to many people. Those who climb mountains are free to choose their own 49 .
If we 50 mountaineering with other more familiar sports, we might think that one big difference is that mountaineering is not a kind of 51 work at all. 52 , it is only our misunderstanding. There are no “matches” 53 “teams” of climbers, but when climbers are on a rock face linked by a rope which their lives may 54 , there is obviously teamwork.
A mountain climber knows that he may have to fight with natural 55 that are
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stronger and more powerful than man.
A mountain climber 56 to improve his skill year after year. A skier has probably passed his best by the age of thirty, and most tennis champions 57 in their early twenties. But it is not 58 for men of fifty or sixty to climb the highest mountains in the Alps. They may take more 59 to do that than younger men, but they probably climb more skillfully and with less effort, and they certainly experience equal 60 .
41. A. physical B. easy C. difficult D. mental
42. A. find B. respect C. treat D. consider
43. A. scared B. willing C. afraid D. suitable
44. A. have a break B. make sense C. take a risk D. lose weight
45. A. give B. hope C. discover D. receive
46. A. so B. various C. different D. such
47. A. applied B. worried C. ignored D. noticed
48. A. which B. that C. how D. why
49. A. methods B. tradition C. styles D. activities
50. A. contact B. relate C. replace D. compare
51. A. pair B. complex C. team D. simple
52. A. Otherwise B. Therefore C. Furthermore D. However
53. A. between B. within C. from D. beyond
54. A. keep on B. go on C. depend on D. focus on
55. A. storms B. forces C. energies D. strengths
56. A. tries B. wants C. continues D. decides
57. A. will be B. are C. appear D. is
58. A. unusual B. normal C. common D. frequent
59. A. gifts B. means C. brains D. time
60. A. astonishment B. ambition C. concern D. enjoyment
第II卷
第二节（共10小题：每小题1.5分，满分15分）
阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。
Breakfast has been called the most important meal of the day. While every meal counts, the facts are on the table: eating in the morning has positive effects on health and on kids’ 61 (able) to learn.
What’s a nutritious breakfast? A meal 62 (consist) of foods from at least two of the five food groups is the healthiest, 63 the truth is that nosh (小吃) of nearly any food in the morning is better than none, especially when it comes 64 kids.
It’s a good idea to get your child into the habit of eating breakfast before he begins kindergarten. That’s 65 youngsters who eat breakfast tend to behave
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better in school. Hunger makes it harder 66 (keep) your mind focused on learning, no matter what your age. In fact, studies show breakfast skippers are often more bad-tempered and have shorter attention.
When you forget eating in the morning, blood glucose(血糖) drops. Glucose is the fuel cells’ need to function, so brain cells become particularly lazy when glucose concentrations are insufficient. Without adequate energy, young minds get gray, blocking concentration and memory. Without 67 morning meal, kids are hard-pressed to meet 68 (day) nutrient needs, too.
You’re 69 (probable) pressed for time in the morning, and so 70 (be) your children.
第二节：短文改错：（共10小题；每小题1分，满分10分）
增加：在缺词处加一个漏词符号（∧），并在此符号下面写出该加的词。
删除：把多余的词用斜线（╲）划掉
修改：在错的词下划一横线，并在该词下面写出修改后的词
注意：1．每处错误及其修改均仅限一次。
2．只允许修改10处，多者（从第11处起）不计分。
While taking a walk with my pet dog this morning, I found the middle-aged man nearby was shouting on his phone. Obvious, he had a bad day. Before he left, I noticed his keys were on the ground. So I immediately picked up and ran away to find the man. Several minutes later, I found him, whom was still shouting on his phone beside his car. I walked to him and asked if he could hold on a little seconds. At first, he was angry about my interrupt. Then I showed to his keys and explained the whole thing. On heard my words, he immediately hang up his phone and apologized for his rudeness.
第四部分：写作（共两节，满分25分）
假如你叫李华，你和父母在英国旅游期间于1月28日至30日入住Forest Hotel酒店，但对其提供的服务不满意，请发电子邮件给酒店的管理者进行投诉，要求其道歉并改进服务质量。1. 搬运工送到房间的皮箱破损；2. 卫生间漏水；3. 楼下酒吧有噪音，并持续到很晚，影响休息。
注意：1. 文章必须包括所有要点。可适当增加细节，以使文章连贯。
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2. 词数100，文章开头结尾已给出，不计入总词数
3. 参考词汇：搬运工porter n; 皮箱suitcase n; 漏水leak vi.
Dear Manager,
My name is Li Hua. I stayed at your hotel__________________________
Yours sincerely,
Li Hua
永年二中高二月考第二卷答题纸
考号____________________ 姓名____________________ 班级____________________
语法填空
56.__________ 57. ________ 58. _________ 59. __________ 60. __________
61. ___________ 62. ________ 63. _________ 64. __________ 65. __________
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短文改错
While taking a walk with my pet dog this morning, I found the middle-aged man nearby was shouting on his phone. Obvious, he had a bad day. Before he left, I noticed his keys were on the ground. So I immediately picked up and ran away to find the man. Several minutes later, I found him, whom was still shouting on his phone beside his car. I walked to him and asked if he could hold on a little seconds. At first, he was angry about my interrupt. Then I showed to his keys and explained the whole thing. On heard my words, he immediately hang up his phone and apologized for his rudeness.
书面表达
Dear Manager,
My name is Li Hua. I stayed at your hotel.
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Yours sincerely
Li Hua
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高二英语答案
Text 1
Text 2
Text 3
Did you see just now, I want to ask her to go with us to the concert tonight.
She must be around somewhere. You might still be able to catch her.
Text 4
M: I’d like to buy a 10-dollar ticket for Friday’s concert
W: OH, that will put you on the floor. The tickets in the lower balcany are five dollars, while the upper balcany seats are two fifty.
Text 5
W: I like John Smith for senator. I think he is honest and doing a good job
M: True, I guess we see at our eye.
Text 6
M: Lucy, i heard you’ve got a part time job, is that true?
W: Yes, Jack.I’m working as a guid in our city museum. I will introduce and explain pictures, iterms and to visitors,
M: But that’s a hard job. You know, you’ll have to learn about history.
W: I know, i like reading about the past.When i read history, i can correctly choose what to do in the present situation. I love this job.
M: I see, you will learn a lot.
W: Besides, most importantly, I can get a full working experience from it. Maybe you should get a part time job too.
M: That’s a good idea. But i do not want to do what you do.
Text 7
A: What part of the paper are you reading? B: The travel ________
A: Are you thinking about our ________already?
B: Yes, it’s not so far away, I’ve been looking at the __________
A: Why don’t we go to the same place we went to last year.
B: I won’t stayin that hotel again. I have a ________ idea for this year. Look at this ________.This looks like a wonderful vacation to me.
A: “Three weeks , “Ten exciting ports “Use the ship as a hotel . How much does it cost?
B: The ________ isn’t given.
A: It must be expensive if they don’t give the price in the paper. And ________ , I’d rather stay in one place.
B: I don’t want to sit on the same beach and eat the same food and look at the same walls everyday for three or four weeks.
A: You konw the doctor said you shouldn’t try to do much
B: He did say that i had to sit in the same chair all day long
Text 8
W: So Paul, why are you here? M: I’m here to talk about a new business project.
W: What kind of project?
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M: We’re developing a kind of new computer for children to use at home.
W: But surely lots of computer are made for children.and several of them are made for home use. How was your computer different?
M: In two ways. First we are developing a better voice activation system.
W: A what? What does voce activation mean?
M: I’m sorry, look at this computer. This one doesnt’ have a voice activation system.In order to use it, you have to read the screen and type your answer. But the new computer speaks to children.It askes questions and children answer by speaking to the computer.
W: enn. any other difference?
M: eh. it’s educational, nearly all the computer that are sold to children are for games. Hardly any are made to help children’s studies.
W: but yours will? M: Yes, because we’re developing special software study programmes.
W: I see M: Maybe you can help me W: How?
M: We need an advertising agency here in Britain.
W: You mean you want us to advertise your computer?
M: Yes, what do you think? W: Paul, we’d love to.
Text 9
Text 10
Good afternoon, everyone. My topic for today is “Early money”. I’m going to t___1____
you something about money u ___2_____in the early days. To be honest, we know little about h___3___ early people came to use money, but we do know some of the things t____4___ have been used a___5___ money thousands of years ago. In early times in some European c___6____ salt was very difficult to g___7___. It was used as money. In some p____8____ of Asia, tea was used for money. The American Indians used nuts and other things. Perhaps the most c_____9____ money of all was an animal of some kind. In some places today, cows are still used as a k___10_____ of money. So you see, things highly valued (价值) by everybody may serve as money. The Chinese were the first p___11____ to use coins as money.
听力；1-20 CACBA, BCCBB, AAABA, BBACA
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阅读理解；21-24 BBCA, 25-28 BCDA , 29-31 DAD , 32-35 DBAC,
七选五 36-40 CEDGA
完形 41—45 ADBCA 46—50 DCBAD 51—55 CDACB 56—60 CBADD
语法填空：61. ability 62. consisting 63 but 64. to 65. because 66. to keep
67. the 68. daily 69. probably 70. are
改错 1:the—a 2: Obvious—Obviously 3: Before—After 4: pick后加them
5: whom—who; 6.little—few 7 interrupt —interruption 8 showed后to去掉
9 heard—hearing 10. hang—hung
参考范文：
Dear Manager,
My name is Li Hua. I stayed at your hotel, Forest Hotel, during my visit to the UK from Jan 28 to 30 with my parents. However, the service in your hotel left much to be desired. I’m writing this email to express my opinion.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night each night that we couldn’t get good rest.
For the above reasons, I have to say that the service in your hotel is of poor quality. Therefore, I would like to receive a written apology from you. Meanwhile, I hope you can improve your service in the future so that none of the above happens again.
Yours sincerely,
Li Hua
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